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                                                                                       CLIENT AGREEMENT

Please read through the following terms, and conditions


  1. Confidentiality

Therapy often involves the disclosure of sensitive and personal information, so confidentiality is paramount. To protect your privacy, disclosures are between you (the client) and (the therapist) only. All practitioners are bound by the professional code of conduct as defined by the accrediting organisations.

This confidentiality can be broken when you, the client give consent for any information to be shared. It is entirely at your discretion should you, the client, wish to discuss the contents of any session with a third party.

There are also circumstances where your therapist (Mark Carter) can break confidentiality without your consent.

These are:

  • Where the therapist is compelled by a Court of Law, or

  • Where the information is of such a serious nature that confidentiality cannot be maintained. This includes instances in which the therapist the client or others are deemed to be in imminent danger.

In such cases, your therapist will always inform you prior to breaking confidentiality.


Therapists may be required by their profession to have regular supervision sessions where the therapist discusses aspects of his clinical practice with a third party (the Supervisor). These meetings are also subject to confidentiality agreements, and no client identities are ever disclosed.



Your therapist will give you total commitment in helping you facilitate the best possible outcome for your circumstances. However, success cannot be totally guaranteed. It is often the case that the only person that can guarantee success is you, the client.


        4.Record keeping

Your therapist will often keep written notes and all sessions are filmed. The notes tend to be brief and used to keep the sessions on track. All notes are kept secure. Filming is done for the purposes of client and therapist safety as well as a means of training for your therapist. You may refuse to be filmed but in this instance I will still film myself. All notes are kept secure in line with the Data Protection Act.


         5.Alcohol and non-prescription medication

Your therapist has the right to refuse to see anyone under the influence of alcohol or non-prescription drugs. Please ensure personal responsibility with this issue prior to the commencement or any session. In the unfortunate event that this occurs, full payment is still due.


         6.Session duration

Sessions will vary depending on the individual and how well the session is proceeding. Additional contact, including ongoing therapeutic support between paid sessions, will be included free of charge.


          7.Number and frequency of sessions.

Time between sessions may vary; for significant results to be achieved it is advisable to have at least four sessions and these must be scheduled accordingly.


          8.Your commitment to the sessions

You will need to commit to prioritise and attend or be visited for your sessions, which often means planning. Please let your therapist know dates and times when you will (or will not) be available in advance. Mark will also make you aware of dates and times he will not be available.


          9.Fee and payment terms

Payments are accepted via cash on the day or bank transfer / PayPal one week in advance. Fees are non refundable unless cancellation in accordance with the cancellation policy below.



Should you wish to cancel any session, please inform your therapist at least 24 hours before the session is due. Any cancellations with less than 24 hours’ notice (or any no shows) will still be chargeable in full.

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